Digital Goods Refund Policy
“Softec Solutions India “ is committed to your satisfaction. If you have purchased digital download/subscription from Softec Solutions India or from Specialofferpage.com and are unhappy with the product received, you may be eligible for a refund if requested within 30 days of the original purchase date.
We offer refunds on purchase of our digital goods. However, since we deal with digital goods, we honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, specialofferpage.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. specialofferpage.com recommends that you contact the support team for your browser provider, as specialofferpage.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Softec Solutions India is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you.
Please contact Softec Solutions India at [email protected] for any questions related to our policy, or simply to let us know how we can help.
Softec Solutions India
C-16/228, Borivali West, Mumbai
Maharashtra, India 400092